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At My Health Pharma, we prioritise the efficient and timely delivery of your ordered products. We have outlined our shipping policy to provide you with clarity and transparency regarding our shipping process. Please take a moment to review the following information:
Once you place an order on our website, our dedicated team immediately begins processing it. We strive to process and ship all orders within 24-48 hours of receiving them, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly longer, but we assure you that we will always work diligently to minimize any delays.
We partner with reliable shipping carriers to ensure the safe and secure delivery of your packages. The shipping method for your order will depend on various factors, including the destination, package weight, and shipping preferences. We offer both standard and expedited shipping options to cater to your specific needs. Please note that additional charges may apply for expedited shipping.
The estimated delivery time is calculated based on the shipping method chosen and the destination of your package. While we strive to provide accurate estimations, please understand that unforeseen circumstances, such as weather conditions or logistical issues, may occasionally cause slight delays. Below are the estimated delivery timeframes for our standard shipping:
Domestic Shipping (within Pakistan country]): 3-7 business days
International Shipping (outside country]): 7-14 business days.
To ensure transparency and allow you to track the progress of your shipment, we provide order tracking services for all our packages. Once your order is processed and shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment through our website or the designated shipping carrier's online tracking system.
While we strive to serve customers worldwide, please note that certain restrictions and limitations may apply to specific regions or countries. It is essential to familiarize yourself with any import regulations, customs duties, or taxes that may be applicable in your destination country. Any additional fees or charges imposed by customs authorities are the responsibility of the customer.
To ensure successful delivery, please ensure that the shipping address provided during the checkout process is accurate and complete. We recommend double-checking all details, including apartment numbers, street names, and postal codes, before finalizing your order. My Health Pharma will not be held responsible for any delays or delivery issues caused by incorrect or incomplete addresses.
Shipping charges will be calculated based on the total weight of your order, the shipping destination, and the selected shipping method. The applicable shipping fees will be displayed during the checkout process before you confirm your order.
In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will initiate a thorough investigation with the shipping carrier to resolve the issue promptly. Please note that the resolution process may vary depending on the specific circumstances and the shipping carrier's policies.
For international orders, please be aware that additional customs clearance procedures may be required, which can cause delays beyond our control. Any customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer. We recommend consulting with your local customs authorities for more information regarding import regulations and potential charges.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping experience with My Health Pharma is smooth and satisfactory.
*Note :The shipping policy outlined above is subject to change without prior notice. Please refer to the most recent version available on our website