Return and Refund Policy

Return and Refund

At My Health Pharma, we strive to provide you with the best possible products and services. We understand that there may be instances where you need to return a product or seek a refund. We have outlined our Return and Refund policy to ensure a smooth and hassle-free experience.

Please take a moment to review the following information:

Returns Eligibility:

To be eligible for a return or refund, please ensure that you meet the following criteria:

  1. The return request must be initiated within 5 days from the date of delivery.
  2. The product must be in its original condition, unopened, and unused.
  3. Prescription medications, perishable items, and personalized products are not eligible for return or refund due to safety and hygiene reasons.

Return Process:

If you wish to initiate a return, please follow these steps:

  1. Contact our customer support team either by phone or email to request a return authorization. Please provide the order number, product details, and reason for the return.
  2. Once your return request is approved, you will receive instructions on how to proceed with the return.
  3. Carefully package the product in its original packaging to ensure its safety during transit.
  4. Ship the product back to the designated return address provided by our customer support team. Please note that the return shipping costs will be the responsibility of the customer, unless the return is due to a mistake on our part.
  5. We recommend using a trackable shipping method to ensure the safe delivery of the returned product.
  6. Once we receive the returned product and verify its condition, we will proceed with the refund process.

Refund Process:

Upon receiving and inspecting the returned product, we will initiate the refund process. The refund will be issued using the original payment method used during the purchase. Please note the following:

  1. The refund amount will exclude any shipping charges incurred during the initial purchase.
  2. It may take 5-7 business days for the refund to reflect in your account, depending on your bank or payment processor.

Damaged or Defective Products:

In the rare event that you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, depending on your preference.


If you wish to cancel an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request; however, please note that once the order is shipped, it cannot be canceled.


At this time, we do not offer direct product exchanges. If you wish to exchange a product, please initiate a return following the return process mentioned above and place a new order for the desired product.

Customer Support:

Our dedicated customer support team is available to assist you with any questions or concerns you may have regarding returns and refunds. Please reach out to us through our designated customer support channels.
We reserve the right to update or modify our Return and Refund policy without prior notice. Please refer to the most recent version available on our website for any changes.

At My Health Pharma, we value your satisfaction and will make every effort to ensure a positive experience. Thank you for choosing us as your healthcare partner.

Note: The Return and Refund policy outlined above is subject to change without prior notice. Please refer to the most recent version available on our website.